All candles presented on our website are handcrafted and made to order, therefor all sales are final. If any item arrives damaged, you must send pictures containing proof to firstname.lastname@example.org
Any damage claims must be submitted within 5 days of receiving items. Upon eligibility, store credit or exchange will be given for defective reasons only. The buyer is responsible for shipping cost on all return items.
Due to the nature of our products used candles cannot be returned.
If you are not satisfied with the fit of the garment we offer return or exchange within 14 days from delivery day on dresses and 7 days from delivery day on lingerie
To begin exchange or return process, e-mail olivegergelnyc.com with your name, order number, reason of exchange or return.
Customers wanting to organize a return for a refund or exchange, must cover shipping costs.
SENT MERCHANDISE MUST SHOW NO SIGNS OF WEAR AND BE ACCOMPANIED WITH ALL ORIGINAL TAGS AND ORIGINAL PACKAGING.
Final sale items cannot be returned or exchanged.
Original order shipping and delivery costs are non-refundable.
ITEMS RECEIVED DAMAGED WILL BE HANDLED ON A CASE BY CASE BASIS. OLIVE GERGEL RESERVES THE RIGHT TO REFUSE A RETURN OR CHARGE A REPAIR FEE ON ANY ITEM RECEIVED BACK IN UNSATISFACTORY CONDITION.
OLIVE GERGEL does not offer refunds for lost or stolen parcels.
IN ORDER TO PREVENT LOST AND STOLEN PACKAGES WE SHIP ANY ORDERS VALUED OVER $200 WITH A SIGNATURE REQUIREMENT.
RETURN | EXCHANGE POLICY ON FACE MASK
Customers' safety is our main concern. With surface to surface transmission any return could be a potential mechanism to spread COVID-19. Therefore, as a health precaution, face masks are not suitable for return or exchange due to hygienic reasons. ALL SALES ARE FINAL.
We do not assume responsibility for items that are lost, stolen in transit or upon delivery.
Thank your for understanding ❤️